Parloa is a leading AI platform that empowers businesses to build and manage intelligent customer service agents at scale. I joined the team during a period of rapid growth – from Series B through Series D – and designed the visual direction for core features including AI skills and the skills marketplace, shaping how users discover, configure, and interact with AI capabilities through a clean and cohesive UI. I also contributed to bringing Parloa's refreshed corporate identity, developed by agency Further, into the product experience.